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best practice

Connect Plus aims to shape the future through transforming ideas into action, with our best practice driven by continual improvement.

We consistently review our performance against other Highways Agency maintenance contracts and major projects to benchmark our performance against industry practice. We work in collaboration with our parent companies to help transform the way we work.

Connect Plus not only looks at business improvement but also individual improvement to drive our business forward. We see personal development as an integral part of the way we work and use it to enable staff to target specific opportunities to improve their own performance. Our people are our future and will help drive our future.

We work with our key stakeholders to identify opportunities where we can improve our best practice and identify where we can share our practice with the wider construction community. Connect Plus holds annual stakeholder forums to provide a structured approach to this process and to capture important feedback.

Connect Plus believes that sharing best practice is just as important as identifying and adopting it. We share our best practice approach through the Maintenance Community, conferences and through industry bodies such as the Institute of Highways and Transportation. We have an active engagement in the Maintenance Community that includes area links through other parent company highways service contracts.

We actively encourage and support our supply chain partners to adopt our best practice to help them develop their performance. Best practice is important to all aspects of our business. If you have any good ideas that you believe could benefit our network, please contact our Innovation Group on

Below are some examples of our Best Practice that are positively impacting the way we work.


We are all committed to adopting and promoting best practice, learning from our own experiences and being part of a wider highways community that constantly seeks to raise the benchmark on safety performance.

One of the biggest improvements within safety has been the removal of live carriageway crossings.


Improving roadspace is critical to improve the user experience on our network. Through planning, co-ordination and collaborative sharing of roadspace we can deliver fewer lane and carriageway closures. This limits the impact important works have on the road user, an enhanced co-ordination of the programme of works on the network and cost savings.