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Connect Plus Services

Connect Plus Services (CPS) has a 30-year contract with Connect Plus on behalf of Highways England to maintain and operate the M25 and all adjoining trunk and slip roads, which commenced in 2009.

The M25 is one of the busiest sections of road in the UK and is undoubtedly one of the most significant.

  • 250 miles long
  • 200,000 vehicles per day on busiest section
  • 234 bridges

The motorways and A roads (All Purpose Trunk Roads) covered by Area 5 are:

M1, A1(M), M3, M4, M11, M20, M23, M25, M26

Motorways are major roads of regional and urban strategic importance, often used for long distance travel.

All-purpose trunk roads (APTRs)
A1, A405, A40, A30, A3, A23, A21, A20, A2, A282 (including the Dartford River Crossing), A13, A3113, A1089

All-purpose trunk roads (APTRs) are class A roads usually with high traffic flows and are often the main arteries to major destinations.

Connect Plus Services carries out routine maintenance, as well as managing the whole life requirement of the asset. We also manage the operation of the network and identify ways of reducing delays and improving journey time reliability.

Our unique Network Operations Centre (NOC) delivers real-time coordinated control of on-road resources, monitoring and capturing all aspects of network performance.

With seven depots around the M25, we are able to respond to incidents quickly and effectively to keep traffic flowing on this busy road.

After an intense fire caused extensive damage to the Deansbrook Viaduct and resulted in the closure of the M1 for three junctions, we repaired and re-opened the road five days ahead of schedule.

After inspections revealed cracks in the Boston Manor Viaduct, we worked around the clock to effect the repairs, enabling the road to be reopened in time for the M4 Olympic Family Games Lane to be opened.

We offered a seamless journey on our network for competitors, audience and dignitaries from around the world during the 2012 Olympics and Paralympics through comprehensive planning and an enhanced service.

Our experience in resolving challenging network issues means we’re well-placed to be custodians of the UK’s busiest road network

Severe Weather

During severe weather we ensure, so far as is reasonably practicable, that safe passage along the highway is not endangered by snow or ice. Keeping all carriageways clear of snow and ice is achieved by undertaking prior treatment to prevent the formation of ice or accumulation of snow.

We coordinate our activities to ensure consistency across boundaries between service providers. Individual forecasts are received for each of the routes, ensuring that we are working efficiently and effectively.

  • 8 dedicated winter service depots across Area 5 network
  • 27 treatment routes (approximately 2,678km of carriageway)
  • 140 qualified winter fleet drivers
  • 61 winter fleet vehicles
  • 15 % of all motorway traffic
  • 15,000 lighting columns
  • 33 junctions