Business Efficiency Manager

Job number:


Career area:
Business Development

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About the role

This is an exciting opportunity to be part of the team that manages and improves one of the busiest motorways in Europe – the M25.

We are looking for a Business Efficiency Manager to join us to work in the South East.

Role Purpose:

  • To identify opportunities and develop business cases for Lean process improvement projects within the CPS business, including other stakeholders where necessary.
  • To teach, coach & mentor employees, Senior Managers and Business Leaders in Lean and other process improvement methodologies. Including six sigma techniques. To engage with lean practitioners across the business to assist in delivery of projects.
  • To work closely with the Performance team to facilitate improvement workshops to drive and improve performance across the business.

What you’ll be doing

As a Business Efficiency Manager, you will have the following accountabilities:

  • Accountable for the delivery of highly complex business improvements using methodologies including Lean, Six Sigma and 8D;
  • Accountable for the training, mentoring and coaching of employees nominated as Lean Practitioners in addition to their normal duties;
  • Responsible for ensuring that business improvement projects are completed to schedule and deliver business benefits including tangible financial savings, safety improvements, reduced business risk and/or improved customer satisfaction;
  • Managing the programme for lean projects across the business;
  • Responsible for coaching senior managers in the identification of business improvement opportunities and the development of business cases;
  • Responsible for ensuring Lean business improvement business cases are developed and approved for execution to deliver the Business Improvement business plan;
  • To act as a role model for Lean and Business Improvement;
  • Live the Connect Plus Services Values;
  • Ensure a relentless focus on Zero Harm;
  • Support the delivery of Connect Plus Services Sustainability activities.

Who we’re looking for

You will have the following qualities:

Essential Experience :

  • Lean /Continuous Improvement experience from a major UK or international manufacturing, operations or construction business;
  • Demonstrated leadership in the delivery of structured business improvement projects with experience leading project teams;
  • Delivered a minimum of 10 classroom courses in business improvement, with the follow up coaching of course participants;
  • Financial literacy with experience of benefits tracking, long-term business benefits planning and working capital considerations;
  • Proficient in working with / supporting colleagues in delivery of their improvements;


  • Engineering or science-based education, preferably to degree level or equivalent;
  • Experience of structured root cause analysis methodologies, such as 8D or similar Continuous improvement tools;
  • Project / Programme management experience.