Business Performance Director – Interim

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Job Description


AtkinsRéalis, Balfour Beatty and Egis Road Operations UK are part of a consortium, creating Connect Plus Services, a unique partnership with a collective strength in highways asset care from finance, through to design, build, maintenance as well as day to day operation.


As part of our 30-year remit to manage and improve the capital’s orbital motorway network, we deliver major improvement projects, such as widening 38 miles of the M25, refurbishing tunnels and bridges, and installing hundreds of variable messaging signs and gantries, helping to maximise the use of the network and deliver more reliable journeys. We also manage the Dartford River crossing and operate and maintain 440 kilometers of motorway providing our customer and road user with a world-class highway service.


We are looking for a Business Performance Director to provide leadership and management as a core member of the CPS Senior Leadership Team to deliver the best M25 experience for our customers.


About the role:

  • Guide the Performance Quality & Improvement team to effectively achieve designated business objectives.
  • Establish and continuously utilise Enterprise Risk Management within the contract framework.
  • Maintain the relevance of the Business Strategy to address the evolving demands of the network, our clients (National Highways and Connect Plus) and our JV Parent Companies.
  • Prioritise client management and relationships, aiming to extract maximum value and alignment with the Parent Companies within the JV Partnership.


FINANCIAL responsibilities:

  • CPS: In SLT role, responsible for financial performance associated with Quality, Assurance & Improvement team.

ORGANISATIONAL responsibilities:

  • CPS: In SLT role, responsible for the performance of the Quality, Assurance & Improvement team.


  • CPS: Peers on the CPS SLT as well as ‘Heads of’ / SMT across CPS.


  •  Allocated responsibility for relationships with leaders in our clients Connect Plus (CP) and National Highways (NH) plus Parent Company & JV Partner Board members




  • Demonstrate a clear understanding of safety and wellbeing standards and effectively communicate with enthusiasm and credibility to inspire and energise the team towards achieving our goals.
  • Fostering, empowering, and sustaining a high-performing team dedicated to meeting and exceeding contract performance expectations.
  • Collaborate closely with other senior leaders to elevate our performance levels and ensure exceptional customer satisfaction.
  • Holding business leaders accountable and closely monitoring performance and risk against our Strategic Business Objectives and contractual obligations.
  • Guide the business in performance management and risk reporting and addressing issues promptly and efficiently.
  • Ensuring risk is appropriately communicated to the executive level within CPS (Senior Leadership Team and CPS Board) obtaining agreement and support for proposed management measures including the long-term financial model and resulting annual budget cycle
  • Building strong working relationships with fellow senior managers and spearheading efforts to enhance collaboration across teams.
  • Regularly reviewing and refining our Business Strategy, considering current challenges, future opportunities, and evolving stakeholder requirements.
  • Acting as a sponsor and chair of the Change Board, providing guidance and oversight for improvement initiatives.
  • Provide independent oversight to the CPS approach to network stewardship, including oversight of approach and investigations of Road Traffic Incidents

Qualifications/ skills/ experience:

·     A relevant professional qualification and ideally Chartered / Incorporated status with a recognised and relevant UK institution.

·     Experience in building collaboration in teams, organisational change management and leadership.

·     Experience of working in a Joint Venture or similar arrangement (desirable).

·     Experience of Operational and Maintenance environment (desirable).

·     Experience of risk management (desirable).

Personal attributes:

·     Strategic thinker, problem solver and decision maker

·     Agile and flexible.

·     Business and politically astute.

·     Effective strategic and transparent communication and engagement: in order to manage customer relationships and foster collaboration in teams across the business.

·     Strong planning and organisation skills to deliver and a continuous improvement mindset. Strong leadership skills to nurture and develop teams to deliver targets.


Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Collects first-hand customer information and uses it to improve services and solutions. Manages the experience of customers to ensure positive relationships are established and maintained.

Focus on Excellence: Willing to go the extra mile to exceed expectations. Continually searches for ways to add value and take performance to the next level.

Teamwork & Collaboration: Puts aside personal agendas to work for the benefit of customers and suppliers and other stakeholders. Proactively builds knowledge through sharing knowledge, ideas and expertise with others.

Respect: Recognise and value our customers and people by encouraging and engaging.

Trust: Be open and honest with all our customers and each other, reliable and predictable (no surprises) and approach everything we do with a ‘can-do’ attitude.

Influential: Builds commitment to act through winning hearts and minds. Is respected by colleagues and seen as role model by others.

Change Leadership: Champions breakthrough ideas and initiatives. Takes appropriate, managed risks to achieve a recognised benefit. Demonstrates confidence and commitment to see change through. Clears blocks to progress.



Leatherhead, South Mimms or Dartford.

CPS currently has a requirement for all employees to work from CPS office on average 60% in a typical week.  This role will be expected to lead by example.


Note to all internal CPS employees:

If you are interested in applying, please submit your application through your parent company’s careers portal by entering the job title in the search bar. If your employing company is not advertising this role, please submit your CV and the role title to


We are committed to promoting a diverse and inclusive community – a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.


Read more about how you can thrive with us: Equality, diversity & inclusion in the UK & Europe (