Head of Communications – Fixed Term Contract Maternity Cover

Job number:

PMO - Communications Team

Career area:
Communications and marketing

Contract type:
Fixed Term Contract

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Fixed Term Contract – 12 months – Maternity Cover

Deliver and develop the business’ communications strategy, ensuring all communications activity is strategic, considered, and aligns with our corporate messaging and values.

The role will also see you effectively manage and guide our core communications functions to enhance employee engagement, customer experience, stakeholder perception and the overall reputation of the M25.

Role Responsibilities:

The scope of this role includes, but is not limited to, the duties described below:
• Delivery and continued development of CPS Communications Strategy
o Delivery of internal and external communications, which are aligned to business and departmental priorities, target audiences and corporate messaging

• Deliver against communications and customer services contractual obligations

• Manage and guide the following communications functions:
– Internal Communications (intranet, internal events – online and in-person, department communications support)
– External Communications (e.g. social media, website, PR)
– Scheme Communications (e.g. communications planning, community engagement, notification)
– Customer Services (e.g. customer enquiries and complaints, MP correspondence, and official requests e.g. Freedom of Information requests, parliamentary questions and high-level correspondence)

• Guide business on sensitive matters regarding works taking place on the network, potential reputational impacts and internal change programmes

• Liaise with parent company communications teams on matters such as media enquiries and proactive/ reactive PR opportunities, which could impact our/their reputation

• Develop and maintain relationships with key stakeholders internally and externally

• Manage and coach team to ensure continued high performance and professional development

Skills & Experience:

• Knowledge of best practice, innovative and creative approaches to communications
• Extensive communications and community relations experience
• Proven capability in developing communications strategies and plans to meet business needs
• Strong business acumen
• Experience of operating at a senior level with ability to influence and negotiate at this level
• Strong analysis and problem solving skills
• A team player with ability to manage, engage and develop team members
• A self starter with ability to prioritise workload to meet business needs

About Us:

CPS is a joint Venture project with Balfour Beatty, AtkinsRéalis and Egis Road Operations UK. We operate and maintain the M25.

The M25 is the busiest section of motorway in Europe and requires careful and efficient planning of work in order to deliver over £100m of annual investment in the highway infrastructure each year, in addition to planned and reactive maintenance activity.

If you have or are looking for a career in Highways, working on the M25 will give you experience and challenge that no other highways project can offer.