ISU Operative Level 1

About the Role

Balfour Beatty currently has an opportunity for an Incident Support Unit (ISU) Operative Level 1 to work on the M25 – one of the busiest and most important sections of road in the UK.

As part of the Connect Plus Services business based in Leatherhead, you will be responsible for assisting in the efficient service delivery of the M25 DBFO Network by undertaking a wide range of incident response, hazard clearance, network maintenance, and other tasks as required.

 

Working Arrangements (ISU Operative – Shift Work and Travel)

• Expected to work on a 4-on, 4-off shift pattern, rotating equally between four day shifts and four night shifts.
• Shift start times vary according to the scheduled roster:
  • Day shifts: 06:00 to 18:00 or 07:00 to 19:00.
  • Night shifts: 18:00 to 06:00 or 19:00 to 07:00.
  • Each shift includes two 30-minute breaks.
• Reasonable level of travel around the M25 network and between depots.
• Travel to meetings, training, and work sites outside the normal operational area.
• Expected to participate in out-of-hours call-out rotas (e.g., Winter Maintenance).

 

What You’ll Be Doing

• Provide the initial response and arrange specialist advice at the scene of road-related incidents, hazards, and collisions, acting in a bronze incident command capacity and working safely in accordance with agreed CPS policies, method statements, and risk assessments to facilitate prompt hazard/incident clearance.
• Undertake activities, as instructed, to ensure that your area of responsibility is maintained. This will include, but is not limited to:
  • Cyclical maintenance.
  • Carriageway repairs.
  • Soft estate maintenance (e.g., grass cutting).
  • Street cleansing and litter picking.
  • Sign maintenance.
  • Safety fence repairs.
  • Boundary fence repairs.
  • Minor civil engineering or building tasks (e.g., headwall repair).
  • Any other duties allocated by Line Managers.
• Implement traffic management in line with CPS policies, method statements, risk assessments, and industry standards.
• Provide accurate and legible written and verbal communication in the form of reports and records as required.
• Use mobile communication/data devices to accurately input data for record purposes to form reports and business records.
• Undertake routine vehicle checks and maintain accurate and up-to-date driving records in accordance with CPS procedures and legislation.
• Take due care of CPS property, including tablets, vehicles, and radios.
• Raise awareness of issues which may affect the safe operation of the network and report these as observed.
• Check that traffic management signs, equipment, and materials are carried on vehicles in line with the current maintenance checklist and are in working order; restock and report defects as appropriate.
• Participate in the Winter Service rota as required.
• Attend training courses as required and maintain competencies.
• Live the Connect Plus Services Values and ensure a relentless focus on Zero Harm.
• Support the delivery of CPSUK’s sustainability activities.

 

Who We’re Looking For

Qualifications (Essential)

• UK Driving Licence, minimum Category C (LGV Class 2).
• CSCS Operative Card.

Qualifications (Desirable)

• UK Driving Licence, minimum Category CE (LGV Class 1).
• Driver Qualification Card.
• 12AB for Static Temporary Traffic Management on High-Speed Roads and All Purpose Trunk Road (APTR) network.
• FISS card.
• Level 2 NVQ Certificate in Highways Maintenance.
• Traffic Management Foreman (TMF) qualification / Lead Traffic Management Operative (LTMO).

Essential Criteria

• Successfully pass the security check as part of the recruitment process.
• Successfully pass the annual driving licence check.
• Successfully pass pre-employment drug and alcohol test and further tests upon request.
• Successfully pass the company’s health screening programme.

 

Behavioural Competencies 

Inspiring: Champions curiosity and continuous improvement, role modelling change and managing risks to achieve project outcomes.  

Energising:  Role models positive and energised project focussed attitudes towards   and continuous improvement. 

Challenging: seeks and advocates improvements to add value and drive continuous performance.  

Challengeable: Encourage a culture of skilled challenging and seek to understand and explore challenge to enable improvement. 

Influencing: Builds commitment and consensus, and role models CPS leadership behaviours to deliver our goals. 

 

Why Work for Us?

 

At Connect Plus Services (CPS), you’ll be part of a world-class team maintaining and operating the M25, Europe’s busiest motorway. As a joint venture between Balfour Beatty, AtkinsRealis, and Egis, we play a vital role in keeping millions of journeys moving safely and efficiently.

A Career Like No Other

Working on the M25 offers unrivalled experience, challenges, and opportunities that no other highways project can provide. You’ll be exposed to cutting-edge technology, large-scale infrastructure, and complex engineering solutions, making every day dynamic and rewarding.

Long-Term Stability & Growth

With 15+ years remaining on this project, we offer career stability, professional development, and progression opportunities. Whether you’re looking to build new skills or take the next step in your career, we invest in your growth.

A Supportive & Inclusive Team

At CPS, your contributions matter. We foster a diverse, inclusive, and collaborative work environment where safety, innovation, and teamwork drive everything we do.

 

About us

 

CPS is a joint venture between Balfour Beatty, AtkinsRealis, and Egis.

At Balfour Beatty we are committed to creating a diverse workforce and an inclusive culture where everyone can be themselves and reach their full potential, not only because this is the right thing to do, but because it makes us a better business.

To ensure we deliver on this commitment, we have a UK Diversity and Inclusion Action Plan which sets out the wide range of targeted, proactive, measurable steps we are taking to make this a reality. You can read our UK Diversity and Inclusion Action Plan in full at www.balfourbeatty.com/value_everyone

To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and Women into Construction. In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion.

Balfour Beatty is also a Gold Award holder in the Ministry of Defence ‘Employer Recognition Scheme’ and actively encourage applications from Armed Forces personnel, veterans, and reservists.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.

Further information on Disability Confident can be found at: https://disabilityconfident.campaign.gov.uk/

 

Note to all internal CPS employees:

If you are interested in applying, please submit your application through your parent company’s careers portal by entering the job title in the search bar. If your employing company is not advertising this role, please submit your CV and the role title to recruitment@connectplusm25.co.uk