ISU Operative Level 1 – Blunts Farm

About the Role

Balfour Beatty currently has an opportunity for an Incident Support Unit (ISU) Operative Level 0 to work on the M25, one of the busiest and most important road networks in the UK.

As part of the Connect Plus Services business based at Blunts Farm, you will play a key role in supporting the efficient operation of the M25 DBFO Network. You’ll undertake a wide range of activities including incident response, hazard clearance, network maintenance and traffic management, helping to keep road users safe while ensuring the network remains operational and well maintained.

Working Arrangements

• Working a 4-on, 4-off shift pattern, rotating equally between four day shifts and four night shifts.
• Day shifts operate between 06:00-18:00 and 07:00-19:00.
• Night shifts operate between 18:00-06:00 and 19:00-07:00.
• Each shift includes two 30-minute breaks.
• Regular travel across the M25 network and between depots.
• Travel to meetings, training events and work sites outside your normal operational area when required.
• Participation in out-of-hours call-out rotas, including Winter Maintenance activities.

What You’ll Be Doing

• Attend incidents, hazards and road traffic collisions, providing the initial response and coordinating specialist support where required.
• Act in a Bronze Incident Command capacity, supporting the safe and efficient management of incidents on the network.
• Work safely in accordance with CPS policies, method statements and risk assessments to facilitate the prompt clearance of incidents and hazards.
• Undertake a variety of maintenance activities to ensure your area of responsibility is maintained, including:
  • Cyclical maintenance.
  • Carriageway repairs.
  • Soft estate maintenance, including grass cutting and vegetation management.
  • Street cleansing and litter picking.
  • Sign maintenance.
  • General cleansing activities.
  • Safety fence repairs.
  • Boundary fence repairs.
  • Minor civil engineering and building repairs, such as headwall repairs.
  • Other duties as directed by Line Managers.
• Implement Traffic Management in accordance with CPS procedures, risk assessments and industry standards.
• Complete accurate written and verbal reports and maintain operational records.
• Use mobile communication and data devices to accurately record information and update business systems.
• Carry out routine vehicle checks and maintain driving records in line with legislation and CPS procedures.
• Take appropriate care of CPS equipment and property, including vehicles, radios and tablets.
• Identify and report issues that may affect the safe operation of the network.
• Ensure Traffic Management signs, equipment and materials are maintained, checked, restocked and defects reported.
• Participate in Winter Service activities and associated rotas.
• Attend training courses and maintain required competencies.
• Demonstrate and promote the Connect Plus Services values at all times.

Who We’re Looking For

Essential Qualifications

• UK Driving Licence, minimum Category C (LGV Class 2).
• CSCS Operative Card.

Desirable Qualifications

• UK Driving Licence, minimum Category CE (LGV Class 1).
• Driver Qualification Card (CPC).
• 12AB qualification for Static Temporary Traffic Management on High-Speed Roads and All-Purpose Trunk Roads (APTR).
• FISS Card.
• Level 2 NVQ Certificate in Highways Maintenance.
• Traffic Management Foreman (TMF) or Lead Traffic Management Operative (LTMO) qualification.

Essential Criteria

• Ability to successfully pass the security clearance process.
• Ability to successfully pass annual driving licence checks.
• Ability to successfully pass pre-employment and ongoing Drug & Alcohol testing requirements.
• Ability to successfully complete the Company’s health screening programme.

Behavioural Competencies

Results Driven:
Shows passion and enthusiasm for their work. Tackles problems directly and works to resolve them without delay.

Focus on Excellence:
Goes the extra mile to exceed expectations. Continuously looks for opportunities to add value and improve performance.

Teamwork & Collaboration:
Sets aside personal agendas to work for the benefit of customers, suppliers, and stakeholders. Proactively shares knowledge, ideas, and expertise.

Customer Focus:
Dedicated to meeting the expectations and requirements of internal and external customers. Actively gathers customer insight to improve services and solutions. Manages customer experience to maintain strong relationships.

Operational Excellence:
Plans and organises work to safely achieve maximum efficiency and consistent delivery.

Adaptability:
Learns quickly and adapts positively to changing business and customer demands. Energised by change.