Faults Scheduler

About the Role

Join our forward-thinking Connect Plus Services Technology Team and be part of something truly impactful. This is more than just a job — it’s an opportunity to grow, make a difference, and enjoy long-term stability on a project with 15 years still to run.

You’ll play a key role in maintaining and enhancing the M25’s cutting-edge technological infrastructure — a critical part of one of the UK’s most vital transport networks. Your day-to-day will include managing roadspace and traffic management bookings (NOMS) for fault rectification, keeping our Service Now job management system up to date, and supporting our Maintenance Coordinator with scheduling and closures.

Working closely with a collaborative and supportive team — including the Fault Coordinator, Performance Manager, and stakeholders across roadspace, planning, and scheduling — you’ll be at the heart of a dynamic, fast-paced environment that values innovation and teamwork.

Whether you’re based in Dartford, Leatherhead, or South Mimms, this is a chance to develop your career while helping keep the M25 running smoothly for millions of people every day.

 

 

What You’ll Be Doing

As a vital member of our team, you’ll help ensure the smooth running of one of the UK’s most critical road networks — the M25. Your work will directly contribute to keeping millions of journeys safe, efficient, and on time.

You’ll play a key role in coordinating and managing roadspace bookings for reactive fault works — liaising with third parties, arranging permits and sharing closures where needed to make sure everything runs like clockwork.

Collaboration will be at the heart of what you do. You’ll work closely with the Technology Services Coordinators, Roadspace team, and others across the business to keep schedules aligned and priorities clear, while helping us meet our key performance targets.

Accuracy and efficiency will be essential as you capture and maintain detailed records in the NH Service Now system, ensuring all data is precise and up to date.

Above all, you’ll champion safety — consistently applying our ‘Zero Harm’ philosophy and helping us build a safer, stronger network for everyone.

 

Who we’re looking for

 

• IT literate, conversant with database applications, competent in the use of MS Office applications, MS Excel/Word/Projects (or similar).
• Previous experience in managing booking systems would be adventitious.
• Knowledge of the area network would be beneficial.
• A technical bias would be advantageous.
• Working knowledge of highways activities, traffic management and incident management.
• Working knowledge of National Highways’ Service Now job management system, and/or Connect Plus Services Network Occupancy Management (NOMS) system

 

 

Behavioural Competencies

Inspiring: Champions curiosity and continuous improvement, role modelling change and managing risks to achieve project outcomes.

Energising:  Role models positive and energised project focussed attitudes towards   and continuous improvement. 

Challenging: seeks and advocates improvements to add value and drive continuous performance.

Challengeable: Encourage a culture of skilled challenging and seek to understand and explore challenge to enable improvement.

Influencing: Builds commitment and consensus, and role models CPS leadership behaviours to deliver our goals.

 

Why Work for Us?

At Connect Plus Services (CPS), you’ll be part of a world-class team maintaining and operating the M25, Europe’s busiest motorway. As a joint venture between Balfour Beatty, Atkins, and Egis, we play a vital role in keeping millions of journeys moving safely and efficiently.

A Career Like No Other

Working on the M25 offers unrivalled experience, challenges, and opportunities that no other highways project can provide. You’ll be exposed to cutting-edge technology, large-scale infrastructure, and complex engineering solutions, making every day dynamic and rewarding.

Long-Term Stability & Growth

With 15+ years remaining on this project, we offer career stability, professional development, and progression opportunities. Whether you’re looking to build new skills or take the next step in your career, we invest in your growth.

A Supportive & Inclusive Team

At CPS, your contributions matter. We foster a diverse, inclusive, and collaborative work environment where safety, innovation, and teamwork drive everything we do.

 

About us

CPS is a joint venture between Balfour Beatty, Atkins, and Egis.

At Balfour Beatty we are committed to creating a diverse workforce and an inclusive culture where everyone can be themselves and reach their full potential, not only because this is the right thing to do, but because it makes us a better business.

To ensure we deliver on this commitment, we have a UK Diversity and Inclusion Action Plan which sets out the wide range of targeted, proactive, measurable steps we are taking to make this a reality. You can read our UK Diversity and Inclusion Action Plan in full at www.balfourbeatty.com/value_everyone

To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and Women into Construction. In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion.

Balfour Beatty is also a Gold Award holder in the Ministry of Defence ‘Employer Recognition Scheme’ and actively encourage applications from Armed Forces personnel, veterans, and reservists.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.

Further information on Disability Confident can be found at:  https://disabilityconfident.campaign.gov.uk/

 

Location:

This is a hybrid role designed to fully maximize team collaboration on the project, we offer flexible working where you will typically be working from your base CPS office, Leatherhead, Dartford or South Mimms up to three days per week and two days from home.

 

 

Note to all internal CPS employees:

If you are interested in applying, please submit your application through your parent company’s careers portal by entering the job title in the search bar. If your employing company is not advertising this role, please submit your CV and the role title to recruitment@connectplusm25.co.uk