Maintenance Coordinator – M25 roles in Dartford

About the role

Join our esteemed Connect Plus Services Technology Team and play a crucial role in maintaining and enhancing the technological infrastructure of the M25. Your responsibilities will include coordinating the raising, management, and reporting of all cyclical maintenance and defect activities conducted by the Technology Services Team to meet the requirements of the Technology Services Contract.

You will also coordinate and compile planned night works, send tasks to the night teams, and update the status of completed works the following morning. Additionally, you will manage road space and traffic management bookings for maintenance activities when necessary and maintain the ServiceNow job management system for both cyclical and planned works.

If you’re ready to be an integral part of a dynamic team shaping the future of one of the UK’s most vital transportation networks, we invite you to join us.

 

What You’ll Be Doing

In this rewarding and varied role, you’ll be at the heart of our efforts to keep the M25 running safely and efficiently. Working as part of a dedicated team, your work will support the planning and delivery of essential maintenance that millions of drivers rely on every day.

You’ll take ownership of key cyclic maintenance processes — from raising and managing work tasks and profiles, to tracking completions, certifications, and performance metrics. Your attention to detail will ensure all data, especially within the NH Service Now system, is accurate and up to date.

You’ll play a central role in coordinating planned night works, ensuring the team is fully informed and reports are shared clearly and promptly. By managing roadspace bookings and keeping communication flowing across departments, you’ll help ensure that all scheduled work is carried out seamlessly.

In addition to supporting the Reactive Faults Coordinator during absences, you’ll also contribute to general administration and team-wide tasks, making you a valuable and flexible member of our collaborative team.

Every task you undertake helps maintain a safer, smarter and more resilient transport network — and that’s something to be proud of.

 

Who We’re Looking For – Key Requirements

We’re looking for someone who thrives in a collaborative, fast-paced environment and is eager to make a real difference. You don’t need to tick every box — if you bring the right mindset, we’d love to hear from you.

• Confident using IT systems, with solid experience in MS Office, especially Excel, Word, and Project (or similar).

• Experience supporting a field-based team.

• Familiarity with managing booking systems is a plus.

• Knowledge of the local road network is beneficial.

• A technical background or interest is advantageous.

• Understanding of highways maintenance, traffic management, and incident response.

• Experience with Service Now and/or the Network Occupancy Management System (NOMS) would be an asset.

 

Behavioural Competencies

Inspiring: Champions curiosity and continuous improvement, role modelling change and managing risks to achieve project outcomes.

Energising:  Role models positive and energised project focussed attitudes towards   and continuous improvement. 

Challenging: seeks and advocates improvements to add value and drive continuous performance.

Challengeable: Encourage a culture of skilled challenging and seek to understand and explore challenge to enable improvement.

Influencing: Builds commitment and consensus, and role models CPS leadership behaviours to deliver our goals.

 

Why Work for Us?

At Connect Plus Services (CPS), you’ll be part of a world-class team maintaining and operating the M25, Europe’s busiest motorway. As a joint venture between Balfour Beatty, Atkins, and Egis, we play a vital role in keeping millions of journeys moving safely and efficiently.

A Career Like No Other

Working on the M25 offers unrivalled experience, challenges, and opportunities that no other highways project can provide. You’ll be exposed to cutting-edge technology, large-scale infrastructure, and complex engineering solutions, making every day dynamic and rewarding.

Long-Term Stability & Growth

With 15+ years remaining on this project, we offer career stability, professional development, and progression opportunities. Whether you’re looking to build new skills or take the next step in your career, we invest in your growth.

A Supportive & Inclusive Team

At CPS, your contributions matter. We foster a diverse, inclusive, and collaborative work environment where safety, innovation, and teamwork drive everything we do.

 

About us

CPS is a joint venture between Balfour Beatty, Atkins, and Egis.

At Balfour Beatty we are committed to creating a diverse workforce and an inclusive culture where everyone can be themselves and reach their full potential, not only because this is the right thing to do, but because it makes us a better business.

To ensure we deliver on this commitment, we have a UK Diversity and Inclusion Action Plan which sets out the wide range of targeted, proactive, measurable steps we are taking to make this a reality. You can read our UK Diversity and Inclusion Action Plan in full at www.balfourbeatty.com/value_everyone

To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and Women into Construction. In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion.

Balfour Beatty is also a Gold Award holder in the Ministry of Defence ‘Employer Recognition Scheme’ and actively encourage applications from Armed Forces personnel, veterans, and reservists.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.

Further information on Disability Confident can be found at:  https://disabilityconfident.campaign.gov.uk/

 

Location:

This is a hybrid role designed to fully maximize team collaboration on the project, we offer flexible working where you will typically be working from your base CPS office, Leatherhead, Dartford or South Mimms up to three days per week and two days from home.

 

 

Note to all internal CPS employees:

If you are interested in applying, please submit your application through your parent company’s careers portal by entering the job title in the search bar. If your employing company is not advertising this role, please submit your CV and the role title to recruitment@connectplusm25.co.uk