Network Operations Supervisor – Swanley

About the Role

As a Network Operations Supervisor, you’ll play a key role in keeping the M25 network operating safely, efficiently and reliably. You’ll lead the delivery of both planned and reactive operational activities across your allocated area, ensuring work is completed to the highest standards while supporting the safety of road users and colleagues alike.

Leading teams of Incident Support Unit (ISU) Operatives, Emergency Response Team (ERT) Operatives and Recovery Operatives (Denham only), you’ll create a positive, safety-first culture where people feel supported, engaged and equipped to succeed. You’ll oversee daily operations, coordinate resources, and ensure teams are prepared to respond effectively to the changing demands of one of Europe’s busiest motorway networks.

You’ll also play an important role in network inspections, incident response and continuous improvement activities, including acting as Bronze Command during operational incidents.

What You’ll Be Doing

Network Operations Supervision

• Lead and support ISU, ERT and Recovery teams across your allocated area.
• Coordinate resources to ensure operational activities are delivered safely and efficiently.
• Carry out litter surveys, gate stops and safety tours across the network.
• Maintain accurate records by updating the Maintenance Management System with works activity information.
• Support the development and implementation of RAMS and operational procedures.
• Deliver clear daily briefings covering work activities, hazards, risks and control measures.
• Conduct end-of-shift debriefs, capturing lessons learned and identifying opportunities for improvement.
• Promote the effective use of digital devices and systems to support accurate reporting and record-keeping.

Safety and Compliance

• Champion a strong safety culture and lead by example in everything you do.
• Ensure all activities comply with company procedures, standards and legislative requirements.
• Identify, raise and escalate issues that could affect the safe operation of the network.

Leadership

• Lead day-to-day people management activities, including performance management, absence management, overtime and annual leave planning.
• Support the development of team members through coaching, training and regular feedback.
• Maintain effective communication across teams and deliver regular toolbox talks and safety briefings.

Continuous Improvement & Sustainability

• Encourage innovative thinking and continuous improvement to enhance operational performance.
• Support sustainability objectives and promote environmentally responsible ways of working.
• Help identify opportunities to improve efficiency, effectiveness and service delivery across the network.

Who We’re Looking For

Key Requirements

We’re looking for a proactive and people-focused leader who is passionate about safety, operational excellence and developing high-performing teams.

You’ll bring:

• An appropriate CSCS qualification.
• SMSTS or SSSTS certification.
• Experience in highways maintenance operations or a similar transferable operational environment.
• Proven experience leading teams and driving performance and productivity.
• Strong communication and stakeholder engagement skills.
• A customer-focused approach with a commitment to service excellence.
• A full UK Driving Licence.

Working Arrangements

• This role operates on a 4-on, 4-off shift pattern, rotating equally between four day shifts and four night shifts.

Behavioural Competencies

Results Driven:
Shows passion and enthusiasm for their work. Tackles problems directly and works to resolve them without delay.

Focus on Excellence:
Goes the extra mile to exceed expectations. Continuously looks for opportunities to add value and improve performance.

Teamwork & Collaboration:
Sets aside personal agendas to work for the benefit of customers, suppliers, and stakeholders. Proactively shares knowledge, ideas, and expertise.

Customer Focus:
Dedicated to meeting the expectations and requirements of internal and external customers. Actively gathers customer insight to improve services and solutions. Manages customer experience to maintain strong relationships.

Operational Excellence:
Plans and organises work to safely achieve maximum efficiency and consistent delivery.

Adaptability:
Learns quickly and adapts positively to changing business and customer demands. Energised by change.