News

M25 Customer Excellence shortlist at the Highways UK Excellence Awards

We're delighted to announce that we have been shortlisted as a finalist in the Customer Excellence category at the Highways UK Excellence Awards.

The nomination recognises our commitment to delivering a positive experience for customers travelling on the M25 through innovation, collaboration, continuous improvement and a customer-focused approach to network management.

Our submission highlights a range of improvements aimed at supporting safer, more reliable journeys while reducing the impact of disruption on road users and local communities. This includes work to enhance diversion route planning and improve the information used to support effective decision-making across the network.

The nomination also recognises the strong collaboration between our teams, local authorities and other stakeholders. By combining customer insight with operational expertise, we have continued to develop approaches that support network resilience and improve customer outcomes.

Being named a finalist is fantastic recognition of the dedication and expertise shown by everyone involved in this work.

The Highways UK Excellence Awards will take place on 15 October. 🎉

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Notes to Editors

About Connect Plus and Connect Plus Services:

  • In 2009, National Highways awarded Connect Plus a 30-year contract to operate and manage the M25 and its key arterial link roads. It continues to be National Highways’ flagship public finance initiative (PFI) and is the largest highways PFI project ever awarded in the UK.
  • Connect Plus is a consortium that includes Edge Orbital Holdings Ltd, Balfour Beatty and Egis Investment Partners - a unique partnership with a collective strength in highways maintenance and management.
  • Connect Plus Services (CPS), is Connect Plus’ specialist and strategic supply chain partner responsible for operations and maintenance, bringing together the collective strength and expertise of its parent companies, Balfour Beatty, AtkinsRĂ©alis and Egis.
  • With a workforce of 780 people, based at seven locations around the network, CPS carries out routine maintenance, and whole-life management of thousands of M25 assets. CPS manages the operation of the network 24 hours a day, 365 days a year, including a severe weather season maintenance programme.
  • For further information please visit: https://www.connectplusm25.co.uk/