Technology Services Lead Engineer

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Our Balfour Beatty Highways business has a terrific opportunity for a Technology Services Lead Engineer as part of the Connect Plus Services (CPS) team based in Dartford.

To work within the Connect Plus Services Technology Maintenance Team maintaining & improving Area 5 Technology assets.

This role includes the supervising of the regionalised Technology Engineers and Technicians to carry out cyclic maintenance and fault/failure rectification activities on the following types of equipment CCTV, ERT, MIDAS, RCC, NTIS, HAWIS, Traffic Signal, Message sign and signal equipment in line with the National Highways and Technology Services quality plan ensuring the technology systems are maintained and repaired in accordance with the contractual requirements and timescales required.

What you’ll be doing

  • Adhere to Zero Harm safety process at all times.
  • Provide a customer focused/service/commercial approach to work.
  • Responsible for Supervision of Technology Engineers and Technicians within the South and North Areas.
  • Responsible for developing fault reduction strategies within each sector.
  • Ensure systems are maintained and repaired within contractual requirements through efficient and effective working.
  • Ensure NH Service Now data is captured and entered correctly and all data accurate.
  • Attends faults, knockdowns etc. and carries out corrective maintenance including the reinstatement of sites, cable and equipment damaged by others.
  • Responsible for repairs to modules and components ensuring these are completed within the contract time frame.
  • Routinely liaises with the NH RCC and TOC.
  • Attends meetings when required.
  • Proficient in the maintenance and operation of all National Highways systems (hardware and software) within each Control Office.
  • Responsibility for ensuring that all faults are repaired within Contract timescales during normal working day and monitoring this within area.
  • Responsibility for ensuring all planned maintenance is carried out within Contract timescales and monitoring this.
  • Manage the allocation of faults forwarded via Service Now to Technology Engineers assuring fault response times are achieved.
  • Responsible for regional engineers NHSS 8 sector scheme portfolios to maintain CPS compliance under the scheme.
  • Carries out fault rectification and maintenance duties within the contract response times.
  • Responsible for responding to emergencies in line with emergency procedures.
  • Provides technical liaison for third party faults.
  • Manage the sub-contractors work on Traffic Signal systems and related equipment.
  • Record and report any health and safety concerns to your line manager ASAP.
  • Manage time and vehicle efficiently whilst on the network.
  • Ensure all equipment is logged, stored and kept secure at all times.
  • Responsibility of employers stores, ensuring all stock is booked in and out.

Working arrangements

This is a field-based role with travel around the M25 network. We have offices in Dartford, South Mimms and Leatherhead and are flexible as to which office you are based out of.

The role is starting with either an 08:30 – 17:00 day shift or a night shift Monday to Friday, then will transition to a 4-on-4 off 12-hour shift pattern at a to be confirmed future date. This equates to 184 working shifts per year. The salary as detailed in this offer reflects the salary of the role under the proposed future shift pattern, inclusive of night and weekend working.

Who we’re looking for

  • Qualified to HNC or B/TEC Higher National Certificate in electronics/ telecommunications engineering (or an agreed equivalent qualification), or 8 years experience working on Motorway communications or closely related systems.
  • NHSS8 Certified
  • Good knowledge of NH communications infrastructure and standards.
  • Good knowledge of NH testing / ADAMr requirements.
  • NMCS 2 Communications experience i.e. good all round technology experience e.g. MIDAS, CCTV, VMS, ERTs, NTIS, HAWIS, Traffic Signals etc.
  • Good communication skills.
  • Able to manage a subcontractor
  • Experience of working with the NRTS Contractor
  • Able to work in different areas of the network and be flexible on working approaches.

Why work for us

CPS represents an exciting collaboration between industry giants Balfour Beatty, AtkinsRéalis, and Egis! Together, we spearhead the operation and maintenance of none other than the M25—the bustling heartbeat of European motorways. Imagine the thrill of orchestrating over £100 million of annual investment into this vital highway infrastructure, meticulously planning and executing projects amidst the constant flow of traffic. Whether you’re already immersed in the world of Highways or eager to embark on this exhilarating journey, the M25 promises an unparalleled experience, brimming with challenges and opportunities that simply cannot be matched elsewhere!

We foster diversity and inclusivity in our workplace, actively welcoming applications from qualified individuals of all backgrounds. Regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status, all are encouraged to apply. Our goal is to cultivate a supportive and respectful environment where every employee can excel. If you need accommodations during the recruitment process, please inform us.



This is a hybrid role designed to fully maximize team collaboration on the project. We expect a minimum of 3 days per week to be spent at CPS  M25 offices, with one of those days based in Dartford.


Note to all internal CPS employees:

If you are interested in applying, please submit your application through your parent company’s careers portal by entering the job title in the search bar. If your employing company is not advertising this role, please submit your CV and the role title to