Quality Auditor

Job number:

Construction Services, Quality Audit

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Contract type:

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Role Purpose:

To initiate and undertake internal and external audits on all CPS activities, sub-contactor activities or suppliers to provide confidence to the organisation and our customers & stakeholders that the requirements of the Operations & Maintenance Contract are being met.


  • Monitor implementation of the Quality Plan across the business and verify that requirements are being met.
  • Be able to deal with people across all levels of management & staff in CPS.
  • Carry out and / or lead audits assuring that business systems, policies, processes, procedures and contractual obligations are being properly implemented and take appropriate action / escalation where it is found that compliance is being breached.
  • Undertake observer roles during execution of external audits on CPS.
  • Ensure NCR’s, observations, areas of improvement and best practice are recognised and recorded.
  • Support the business in ensuring appropriate corrective actions are taken and documented.
  • Interact with external auditing governing bodies to maintain required certification.
  • Monitor and review the Integrated Management System for compliance and appropriateness.
  • Carry out required quality and compliance investigations including Remedial Action Plans (RAPs), Performance Improvement Plans (PIPs) and Key Issue Reports.
  • Provide performance data and produce reports to meet contractual requirements and performance information.
  • Implement effective personal CPD to achieve and maintain up-to-date knowledge of ISO requirements, assurance developments, regulation and thinking in the construction sector and elsewhere to bring best practice to Connect Plus Services
  • Assist with developing, mapping, maintaining, and improving systems and processes to ensure document control and system compliance.
  • Provide education on audit requirements to all staff across the business, sub-contractors and supply chain as appropriate.
  • Live the Connect Plus Services values.
  • Ensure a relentless focus on Zero Harm
  • Support the delivery of the businesses Sustainability activities.


Personal Qualities & Experience:

  • Build strong relationships with CPS directors, managers, and delivery teams and project managers
  • Experience in developing, implementing, and maintaining quality management systems.
  • Have completed an ISO 9001 UKAS recognised internal auditors’ course as a minimum with requirement to attend and pass UKAS recognised ISO 9001 Lead Auditor course.
  • Have knowledge audit procedures, including types of audit, planning techniques, testing and sampling methods involved in auditing
  • Has an ability to gather, analyse and evaluate facts
  • Can prepare and deliver reports orally and in writing.
  • Have an objective view from audit findings and persuasive manner to assist developing improvements.
  • Has good interpersonal and communication skills and acts in an independent and professional manner with the ability to influence others
  • Is a self-starter who manages their own time and seeks to add value to their function
  • Has an enquiring and questioning approach to audit work
  • Is able to work within a multi-discipline team


The following qualities/experience are desirable:

  • Knowledge of the highways sector or experience within a heavily regulated service or operations organisation.
  • Knowledge of other ISO standards, e.g. 14001, 45001, 27001, 55001
  • Detailed understanding of some CPS activities and general understanding of others.
  • Hold or have held IRCA Lead Auditor status.


Behavioural Competencies:

Results Driven:  Demonstrates a passion and excitement for his/her work.  Tackles problems head-on and works to resolve them without delay.

Focus on Excellence:  Willing to go the extra mile to exceed expectations.  Continually searches for ways to add value and take performance to the next level.

Teamwork & Collaboration:   Puts aside personal agendas to work for the benefit of customers and suppliers and other stakeholders.  Proactively builds knowledge through sharing of knowledge, ideas, experiences and expertise with others.

Customer Focus:  Is dedicated to meeting the expectations and requirements of internal and external customers.  Actively collects customer information and uses it to improve services and solutions.  Manages the experience of customers to ensure positive relationships are established and maintained.

Communication: Clearly communicates ideas, plans and priorities to others. Makes communication a priority to ensure it is effective and timely.

Operational Excellence:  Plans and organises work to safely achieve maximum efficiency and output.  Delivers results consistently.

Adaptability:   Learns quickly.  Adapts positively to changing business and customer demands.  Is energised by change.


About Us:

CPS is a joint Venture project with Balfour Beatty, AtkinsRéalis, and Egis. We operate and maintain the M25.

The M25 is the busiest section of motorway in Europe and requires careful and efficient planning of work in order to deliver over £100m of annual investment in the highway infrastructure each year, in addition to planned and reactive maintenance activity.

If you have or are looking for a career in Highways, working on the M25 will give you experience and challenge that no other highways project can offer


This is a hybrid role designed to fully maximize team collaboration on the project. We expect a minimum of 3 days per week to be spent at CPS  M25 offices, with some days based in Dartford.

Note to all internal CPS employees:

If you are interested in applying, please submit your application through your parent company’s careers portal by entering the job title in the search bar.